Preguntas que vale la pena responder antes de empezar un trabajo.

Cerca de un minuto para una descripción completa. Dinos el oficio, la ubicación, la ventana horaria y la tarifa; la IA llena el resto desde una descripción en lenguaje claro si prefieres narrarlo. Los trabajadores verificados ven tu turno en su tablero de despacho dentro de un minuto de publicado.

Twenty-eight at launch — painter, electrician, plumber, HVAC, carpenter, roofer, drywaller, landscaper, concrete/mason, general labor, handyman, flooring installer, mover, appliance tech, welder, solar installer, garage-door tech, cleaner, glazier, locksmith, ironworker, tile setter, insulation, pool tech, pressure washer, tree service, boiler tech, plus more as the trust ladder gets exercised in each.

Southern California first — covering Greater Los Angeles, Orange County, Inland Empire (Riverside / San Bernardino), San Diego County, Ventura County. The trust ladder rolls out market by market — adding a new region means standing up the local license-board integration and the regional verification SLAs, not just opening signups. Next up: Bay Area + Central Valley.

Yes. Your worker profile and employer profile live separately under one account. Switch between them from the user menu — every action is recorded against the right side, and the trust profiles don't bleed.

CrewMonk usa una escalera de confianza de seis niveles, elegida por turno por el empleador: Iniciado → ID Verificada → Confiable en Plataforma → Licenciado → Asegurado y con Fianza → Empresa. La identidad va por Persona. Los antecedentes por Checkr. Las licencias de oficio se validan contra juntas estatales. El seguro se sube como certificado con monitoreo de vencimiento. Cada nivel se gana, nunca se asigna.

Each tier requires a verified credential. Tier 0 is a phone-OTP-confirmed account. Tier 1 adds Persona identity verification. Tier 2 adds a clean Checkr background check + a verified reference. Tier 3 adds a state-validated license. Tier 4 adds insurance + bonding. Tier 5 is enterprise/W-2 eligible. Each step is platform-funded; you don't pay to verify.

Only the verification provider (Persona, Checkr, the state license board, or the COI carrier validator) and CrewMonk admins for review. Employers never see raw documents — they only see the resulting trust tier and badges. Documents are encrypted at rest and rotated; SSN last-4 is the only piece visible inside CrewMonk for matching.

Custodia al reservar. El empleador financia el turno antes de que el trabajador sea despachado. El trabajador hace check-in con GPS y foto en el sitio. Cuando termina el turno, el pago se libera — instantáneo por débito o ACH de dos días sin costo. Las disputas pasan por un flujo de triage que retiene la custodia hasta que ambos lados acuerdan.

Standard ACH payouts land in two business days at no cost. Instant payouts to a verified debit card are usually under 30 minutes for a small fee. Payouts run on completed shifts only; in-progress and held-for-dispute escrows don't release.

Most workers on CrewMonk are 1099 contractors and receive a 1099-NEC for the prior year by January 31. Workers who opt into W-2 hiring (Tier 5 enterprise) go through I-9 verification + W-4 onboarding and receive a W-2 instead. CrewMonk handles both flows automatically.

Free during the public beta. After GA, two no-commitment modes: 25% pay-per-shift, or 18% if you fund your dispatch wallet monthly. Monthly subscription tiers (Starter/Pro/Enterprise) drop the take rate further and unlock more capacity — see the pricing page for the full ladder. Workers keep 100% of the rate they post — the take rate comes from the employer's escrow. We'll send a 30-day notice before any plan starts charging.

Abre una disputa desde la página de la reserva. La custodia se retiene; CrewMonk revisa el check-in GPS y la evidencia fotográfica en 24 horas y te reembolsa en su totalidad, divide la custodia según el trabajo completado o escala si el trabajador objeta. Las ausencias dañan la puntuación de confianza del trabajador y pueden bajar su nivel.

Yes — flag the booking before approving completion. Provide photos of the issue. CrewMonk's dispute team reviews both sides; outcomes are full refund, split (you pay for hours actually worked), or release as-is. Most disputes resolve in 24–48 hours.

For Tier 4 (Insured & Bonded) workers, the worker's commercial general liability policy covers job-site damage subject to the policy's terms — CrewMonk verifies coverage and watches expiry. For Tier 0–3 workers, damage claims are between the worker and the property owner; CrewMonk can mediate via the dispute flow but is not a party to the underlying liability.

Escribe a hello@crewmonk.com desde la dirección de tu cuenta. Confirmaremos y procesaremos en 5 días hábiles. Algunos registros (turnos completados con pagos, formularios fiscales, resultados de disputas) se conservan por requisitos del IRS y estatales; todo lo demás se purga.

Yes — set your status to 'paused' from /worker/profile. You stay in the database, your trust tier holds, and you don't appear in matching. Flip back to 'active' whenever you're ready.